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Frequently Asked Question

To view our complete range of products along with pricing details, please complete the registration form available on our website. Once your registration is approved, you'll gain access to our trade-only catalogues and pricing. Simply click on the following link to register. Once registered, you can explore our catalogue and place orders directly through our website.

Typically, delivery takes up to 5 working days. However, during busier periods, it may extend to 7 working days.

There’s no minimum order value on our website. However, if your order is below £150, there’s a £40+VAT shipping charge. Free delivery is available on all orders over £150+VAT (mainland UK only).

Postage rules apply as follows:
• For website orders: 

Mainland UK only
• £40 delivery charge for orders below £150.
• Free delivery on all orders over £150.

Ireland, Northern Ireland and Channel Islands
• £70 delivery charge for orders between £200 – £3000. 
• Free delivery on all orders over £3000.

To save on postage, you can opt to collect your order for free from our Birmingham facility.
*All amounts are excluding VAT, which will be added on top. 

Yes, we offer regular bulk order discounts and seasonal discounts on specific product lines. For up-to-date offers and discounts, please visit our website.

We accept all major forms of payment methods, including debit cards, credit cards, and bank transfers.

If your order contains fragile or breakable items that arrive damaged during transit, please take a photo of the damage and promptly contact our customer service team via email or phone within 14 days of receipt. You will be eligible for a full refund or replacement.

However, in situations where you’ve changed your mind or if you find that you no longer need the product, you will be responsible for covering the return postage costs. Once we receive the returned item in its original form (and unused), we will issue a refund to your original payment method.

We are a 100% British company, and your order will be fulfilled at our warehouse located in Birmingham. Yes, you have the option to collect your order for free. Please allow 1-2 days for your order to be fulfilled before you can collect it. Our team will contact you once it's ready for collection. Our warehouse address is: Unit 1-3, St Clements Road, Birmingham, B7 5AF.

• Login to your account to access the order tracking page.
• Navigate to Order Tracking under Navigation section from the footer or navigate to Order History page under the account screen.
• You can see your orders placed from the website here, and find the status of the order by clicking on the little eye button (to view the order detail with all the other information).

 

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